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Emails. Voice mails. IMs. Mobile phones. BlackBerries. Impromptu coworker drop-ins. Seems a bit too much to juggle at times, doesn't it?
Executive coach Stever Robbins says this overload may come from our inability to say no. Just because someone wants something like a returned email, phone call or meeting right now doesn't mean your best move is to provide it immediately. It might feel awkward to decline such requests, but you'll get more done.
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Running time: 18 minutes, 18 seconds
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