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5800 Park Drive, #37 | Sometown, IA 57000 | Home: (555) 555-5555 | firstname.lastname@example.org
R E C E P T I O N I S T
|Customer Service Expert * MS Office "Power User" * Adept Written/Verbal Communicator|
|Office Skills:||Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry (75 WPM)|
|Computer Skills:||Word, Excel, PowerPoint, Access, Visio, Outlook, Windows Vista/XP|
XYZ CORPORATION (Sometown, IA), Receptionist, 3/08 to 8/12
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
- Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
SOMETOWN COMMUNITY COLLEGE (Sometown, IA), Receptionist, 3/07 to 2/08
- Served as first point of contact for students, faculty and staff calling or visiting the main administrative office. Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.
- Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system. Efforts exposed overcharges and double billing to recover $5,000 in erroneous payments and prevent their recurrence.
SOMETOWN COMMUNITY COLLEGE (Sometown, IA)
AS in Business, 2007
"Avery is a first-rate administrative support professional...excels in organizing our busy office… ensures all of our customers' needs are taken care of…truly an exceptional employee..."
-- Excerpts from 2010 Performance Review