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JOHN JONES
15 Avenue U
Brooklyn, NY 11111
718-222-2222
someone@somedomain.com
OFFICE MANAGER
- Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.
- Excel in resolving employer challenges with innovative solutions, systems and process improvements proven
to increase efficiency, customer satisfaction and the bottom line.
- Offer advanced computer skills in MS Office Suite and other applications/systems.
KEY SKILLS
- Office Management
- Teambuilding & Supervision
- Staff Development & Training
- Policies & Procedures Manuals
|
- Report & Document Preparation
- Spreadsheet & Database Creation
- Accounts Payable / Receivable
- Bookkeeping & Payroll
|
- Records Management
- Meeting & Event Planning
- Inventory Management
- Expense Reduction
|
EXPERIENCE
ABC STORE, Brooklyn, NY
1997 to present
Office Manager, 2007 to present
Secretary, 1998 to 2007
Office Clerk (temp via XYZ Agency), 1997 to 1998
Repeatedly promoted during 12-year tenure with ABC Store, culminating in current responsibility for coordinating all office functions and supervising a team of four administrative professionals.
Results:
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
- Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.
- Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.
DEF Flooring, Brooklyn, NY
1995 to 1997
Receptionist/Administrative Assistant
Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience.
Results:
- Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in 1997).
- Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.
- Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.
EDUCATION
ABC SCHOOL, Brooklyn, NY
Academic Diploma, 1997
For more information and tips to help you advance your administrative career, see all our advice for admin professionals.