Customer Service Resume

By Jamie Thork, Monster contributor

Everyone knows that good customer service is one of the main proponents of a successful business, no matter what industry you're in. To be considered for top jobs, you need a stellar customer service resume that demonstrates your value. So is your resume currently serving your career goals, or is it leaving you hanging? To help you improve your job search, check out our customer service resume example.

Obviously, you're going to want to home in on all the skills that are critical to your job: excellent communication, problem-solving, conflict resolution, and listening skills, to name just a few. But if you want to know what qualifications to highlight in your customer service resume, here's a tip from the pros: Check out the job ad and make note of the keywords that are included. For example, if a job ad says the company is looking for someone with "an unwavering commitment to customer service" and someone who can "manage conversational flow," use those exact phrases in your resume. You'll see how we incorporated them into the customer service resume below. This strategy helps show a hiring manager that you'd be a good fit for the job.

Customer Service Resume Sample

Marie Clark
Sometown, CT 55555 | Home: (860) 555-5555 | mc@somedomain.com | linkedin.com/mclark

Customer Service Representative | Call Center Settings

Polished, professional customer service rep offering:

  • Proven experience providing customer support in busy call center environments for public utility and insurance industry employers.
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.

Experience

ABC UTILITY COMPANY, Sometown, CT
Customer Service Representative, 5/20XX to Present

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

  • Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
  • Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.
  • Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

DEF INSURANCE COMPANY, Sometown, CT
Customer Service Agent, 2/20XX to 5/20XX

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability.

  • Recognized as “#1 Customer Service Rep” (out of 20 reps in division) in 20XX. Ranking was based on customer satisfaction, speed of resolution and availability.
  • Co-developed on-the-job training program that reduced training time from eight weeks to five.
  • Contributed to an 8% sales increase in 20XX by improving lead-generation and sales-tracking methods.

Education & Training

GHI CUSTOMER SERVICE SKILLS TRAINING

Completed five 4-hour modules of customer service training. Topics included how to:

  • Greet transfer and hold calls • Build rapport, listen, clarify and manage conversational flow
  • Manage upset customers, conflicts and challenging situations • Deliver outstanding service

XYZ HIGH SCHOOL, Sometown, CT • Graduate

To make the writing easier on yourself, consider downloading this customer service representative resume in Word.

Ready to put your customer service skills to work? Curious to know what you can earn? The median salary for a customer service representative is $30,915 per year, according to Monster data, and you’ll find a high level of employment for this job in the following areas:

Find out what you could earn in your area by checking Monster's Salary Tool. In addition, you can search for customer service representative jobs, as well as all customer service jobs, on Monster.

For a Standout Customer Service Resume, Do This

Here at Monster we create job-winning resumes. Get a standout resume that shows your value as a customer service representative.