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Communication
May I Speak to the Manager?
Get the Manager

It's the last thing you want to hear from a customer. What do you do if you're the retail worker? And how do you respond if you're the manager?
Communication
Retail Rapport
A retail executive who started on the floor reveals the key to building good rapport with store workers.
Communication
Behavioral Benefits
This healthcare organization learned that behavior-based interviewing gets behind a candidate's facade. See how it can improve your hiring.
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Get the Write Stuff
More than ever, writing well is critical to professional success. Follow these five tips from a writing coach to deliver the right message.
 
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